Careers

Job Type: Full-Time
Reports To: COO and Business Manager
Pay Rate: 45,000
Performance Based-Pay
Additional Compensation: Performance bonuses, health benefits (medical, dental, vision), 401(k) and paid time off.

Position Summary:

The Administrative Manager (AM) will be under the direct supervision of the Chief Operating Officer and Business Manager. The AM will be responsible for answering all incoming phone calls and emails to ensure customers have a great first impression of their experience with our company. Their #1 goal is to get potential customers scheduled for measurement appointments. They are also responsible for following up on all completed jobs to ensure they were completed to our company’s standards, and to coordinate payment of owed invoices. This includes, but is not limited to, answering the phone, responding to emails, scheduling appointments and installation projects, determining what is best for the customer based on their needs and following up with the customer the day after completion of the job. The AM is responsible for conducting themselves in an appropriate manner by reflecting our company’s mission.

General Job Functions:

• Adhere to our company’s Policies and Procedures as well as any items discussed in meetings and trainings.
• Attend regularly scheduled staff meetings.
• Work in a team environment and encourage open communication regarding concerns/issues with potential customers, customers, vendors, and co-workers.
• Communicate with the leadership team on a regular basis verbally as well as via CRM-based chat and email.
• Initiate and maintain positive relationships with co-workers, reporting employees, potential customers, customers, vendors, and any other day-to-day interactions.
• Work cohesively with Sales team and Installation crew daily to continually improve the quality of our company’s customer experience and employee experience.
• Comply with all emergency & safety procedures in conformity with our company’s policies and procedures.
• Maintain all office supplies, computers, phones, and technology; coordinate with the COO when any items need to be purchased or repaired/replaced.
• Oversee fleet management, and coordinate with Installation team and COO when vehicle maintenance or repairs are due.

Responsibilities for AM:

• Answer all phone calls within three rings.
• Maintain accurate, real-time documentation in our CRM, ensuring that no assigned activities are overdue.
• Oversee invoicing and collect and remit payments via Quickbooks.
• Oversee service and initial quality orders
• Schedule all appointments for clients.
• Respond to all emails within 4 hours (during business hours).
• Return all after hours voicemails by 9:30am every morning.
• Lead scheduling of all installation and service jobs through liaising with customers as well as Sales and Installation teams.
• Call all customers the day after their job is complete to ensure 100% satisfaction.
• Send thank you notes and gifts to all customers based on our company’s guidelines.
• Maintain and manage all necessary items related to the AM’s role. This includes, but is not limited to company-provided computer, office supplies, office equipment, software, keys, etc.
• Maintain a clean and organized workspace.
• Work in the office between the hours of 9:00am and 5:00pm.
• Maximize the Customer Lifetime Value for every customer through quality work, great customer service and on-going communication with the customer.
• Respond to customer’s questions and concerns (phone, email, in-person) daily.
• Relay any customer issues to the appropriate Leadership team member.

Responsibilities When Interacting with Customers:

• Consistently demonstrate positive interaction with all customers.
• Be respectful of the customer’s home, their preferences, and their requests.
• Express clear expectations of how the work will be performed and when it will be completed.
• Be the customer’s #1 advocate.
• Stand behind your fellow coworkers and the work that they perform.
• Consistently demonstrate and reinforce our company’s mission and values.

Responsibilities When Interacting with Vendors:

• Be an ambassador for our company.
• Take the time to create long-lasting, strong relationships with our company’s vendors.
• Work with the vendors to ensure our company is receiving the best possible price.
• Consistently demonstrate and reinforce our company’s mission and values.

Responsibilities When Interacting with our company Employees:

• Lead by example.
• Spend time building relationships with each team member.
• Support and encourage each team member.
• Express appreciation for their hard work and dedication to our company’s mission and values.
• Consistently demonstrate and reinforce our company’s mission and values.

Job Qualifications

Education:

• College Degree

Knowledge/Experience:

• Minimum of 2 years in working in an office setting of a home service company.
• Working knowledge of all personal computers, tablets, and smartphones.
• Minimum of 2 years’ experience using Quickbooks.
• Technology savvy in order to use multiple technology platforms that are required for the job. The ideal AM candidate will have curiosity and a sense of capability when learning new software and other technological systems.
• Experience working with residential and commercial customers.
• Knowledge of the pricing & scheduling aspects of home services.
• Trustworthy with potential customers, customers, vendors, and team members.
• Be reliable and dependable.
• Communicate effectively both orally and in writing.
• Customer service experience.
• Self-starter.
• Learn, follow, and enforce our company’s policies & procedures, mission, and values.

Physical Demands:

• Lift 15 pounds using proper technique.
• Must have adequate vision to effectively operate employee-provided technology and perform required work.
• Must have adequate hearing to respond to potential customers, customers, vendors, and employees.
• Ability to work in an office setting for 8 hours.

Professional Expectations:

• Puts the customer’s needs above personal beliefs, providing the best customer service and experience.
• Accepts and demonstrates our company’s policies & procedures, mission, and values.
• Demonstrates a desire to serve others and fulfill the needs of customers and coworkers.
• Works effectively with people of all different backgrounds, abilities, opinions, and perceptions.
• Builds rapport and relates well to others.
• Makes sound judgments and transfers learning from one situation to another.
• Embraces new approaches and systems and shares ideas to create a better customer experience.
• Focuses on improving every day in order to accomplish company-wide goals.
• Strives to meet or exceed goals and deliver a high-value experience for customers.
• Pursues self-development that enhances job performance.
• Demonstrate an openness to change and seek opportunities to improve processes.

What Does Success Look Like?

• Answer 100% of calls within the first three rings.
• Complete all CRM-based assignments before they are overdue, and maintain real-time CRM documentation.
• Collect all customer payments when owed, with no more than 10% of deals passing the due date for payment.
• Accurately determine what each customer needs.
• Follow up on 100% of all jobs.

Description 

Homeowners looking to replace their windows and doors are usually overwhelmed, fearful of being fleeced, and looking for answers from someone they can trust.

That’s where we come in.

We are a family-owned window and door company with over 40 years of industry experience.  Since 2007, we’ve served the Triangle region of NC. The Window Works Co. has helped thousands of homeowners outfit their homes with the best windows and doors in the industry. As we continue to grow, we need product guides who can educate our customers about windows and doors, and help them find the products they’ll love.

If you are:

• knowledgeable about windows and doors
• passionate about helping people, and
• looking for a company that respects and values its employees

then this is the job for you! 

What Winning Looks Like at Window Works Co.:

• Teaching – We believe that the top sellers have one thing in common: the heart of a teacher. We want product guides who will teach our customers about the products we sell without employing high-pressure sales tactics.
• Goal Attainment – You will be expected to hit pre-determined goals around various metrics that ensure company growth.
• Accountability – You will communicate routinely with your team to ensure our customers are receiving top quality service.
• Record-keeping – You will maintain detailed notes documenting all interactions and activities with our customers.
• Continuing education– You will stay educated about our product offerings, and our competitors’.

Skills Needed to Win:

• Successful experience in sales (3+ years in construction field preferred)
• Excellent written and verbal communication skills
• Organized and schedule-driven
• Microsoft Office suite knowledge is a must
• Ability to learn and utilize vendor software to produce customer quotes
• Able to read blueprints
• Competent in reading, interpreting, and communicating content of documents such as safety rules, operating instructions, training manuals, and procedural documents.
• Willingness to be coached and to share ideas with the team

Additional qualifications

• 2 year College or Equivalent
• Drug free, clean driving and criminal records, and valid North Carolina driver’s license
• Able to meet the physical demands of the position, including (but not limited to): bending, hunching, kneeling, standing, balancing, walking, and pushing, pulling, and/or lifting 50+ lbs.

About Window Works Co.:  

We’re a family run window and door company that was founded in 2008. 

And by the way, we’re not stuffy or corporate around here. Here are some of the perks and benefits at Window Works Co.:

• Competitive salary with opportunities to earn considerable commissions.
• A retirement match of 3% after 90-day eligibility.
• Health insurance after 90 days  
• Generous PTO, paid sick time off, and holidays
• We prioritize work-life balance and rarely exceed a 40-hour work week
• Employee appreciation is a way of life around here. Tickets to theme parks, sporting events, lunches on us, and a company holiday dinner are just a few of the ways we’ve said thanks to our employees.
• We are poised for exciting growth in the coming years. If you show up with a positive attitude and willingness to work, we can almost guarantee that you’ll advance into a leadership position if that’s your goal.

To apply, call our office at (919) 854-6121

Are you ready to join a growing, employee-focused company with room for advancement? The sky is the limit at the Window Works Co.

What makes us different?

• Flexibility – We are family-focused. When the most important things come up in your life, we understand. Whether it’s a doctor’s appointment, family emergencies, family milestones or children’s events, we do our best to accommodate.
• We Don’t Work 24/7 – When you join Window Works, you won’t have to worry about the late nights or long weekends. That time is for you and your family.
• Health Care & Retirement Benefits – We offer healthcare (including dental and vision) benefits. We cover 50% of employee’s medical insurance, which leaves more money in your pocket and less stress on you. We also offer a retirement plan with matching contributions.
• Growth Opportunities – When we win, everyone wins. As the company grows so will your income and your opportunity. 
• Family Atmosphere – We take pride in our work and deliver the best customer experience in the industry (check out our Google reviews). We also understand that there’s more to life than work. When you join Window Works, it’s more than just “another job”, it’s family.
• Competitive Pay – We value your expertise and ability to help our customers solve their window and door needs and they value it too! There’s a good chance you’ll make more here than the other guys.

With full healthcare benefits, paid vacation, competitive pay, continuous training, our #1 job is to help you reach your personal and professional goals.

Want to learn more? Keep reading!

Company Overview

Window Works provides full residential window and door sales and installation.   Window Works is committed to building the best team to provide the best experience for both our team members and our customers in the Triangle area.

Our sales team can provide expertise on our products and with our installers who are able to combine the highest-quality workmanship all with unmatched customer service skills.

We support our team members with continued training and education. When you work with us, you will have the freedom to achieve your goals both personally and professionally.

Job Summary

Our installation team provides quality work on our installation of windows and doors and also acts as a guide to our customers through the installation process of the windows and doors for their home. 

Responsibilities and Duties

• Installation of windows and doors.
• Ability to interact with customers and answer questions related to the installation process.
• Ability to troubleshoot potential installation issues that could arise.
• Identify materials and quantities needed for the projects.
• Provide exceptional customer service at all times.
• Maintain vehicle and equipment via daily equipment and vehicle checks before/after each day.
• Follow established processes and procedures while maintaining safety.

Qualifications and Skills

• High School Diploma (or GED equivalent)
• Valid Driver’s License in the State of North Carolina
• Clean driving record
• Reliable transportation
• Ability to be on time and punctual
• Ability to pass a background check and drug test – WE DO RUN BACKGROUND CHECKS
• Ability to read and interpret documents such as safety rules, operating instruction, training manuals and procedure manuals.
• Ability to meet the physical demands of the position including, but not limited to, bending, hunching, kneeling, standing, balancing, climbing, stooping, crawling, walking, pushing, pulling, and lifting 80+ lbs.
• Ability to meet deadlines
• 3+ years of construction, experience in trim carpentry (specifically in crown moulding) – AT THIS TIME WE ARE ONLY LOOKING FOR PEOPLE WITH WINDOW AND DOOR INSTALLATION EXPERIENCE.

Benefits and Perks

• The Window Works Co. is a growing company and there will be opportunities to advance into leadership and management positions if desired
• Paid Time Off after 90 days
• Health insurance after 90 days
• Ongoing training

Compensation

• Competitive Pay
• Any overtime paid at 1.5x